Refund policy

We have a 30-day return policy subject to the conditions and exclusions below:

All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals and accessories. We can only refund, or exchange products provided they haven't been used and are undamaged.

We are not responsible for:

  • mishandling of products or ill-treatment of goods,
  • personal data or items left in returned merchandise,
  • any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.

Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Return & Exchange procedures:

Securely pack all items that you would like to be returned and post mark via registered mail with tracking info as we are not liable for shipments which may go missing during transit.

Please include the following with your package:

  • Return must be accompanied with Return Form and copy of original receipt or invoice.
  • Detailed note as to the reasons of the return & instructions as to whether you would like a refund, or an exchange.
  • All items must be returned in original/unused condition.

Unless an item is defective, if you would like an exchange, our standard freight charges apply, unless you provide a post parcel with your return.

Please allow 7-14 business days for mail-in exchanges to be processed.

 

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account.

Please allow up to 30 days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase.

If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 20% restocking fee.

If you have any questions or would like to discuss your order, please feel free to call our store.